FAQ

/FAQ
FAQ 2017-11-24T15:47:49+00:00
Do I Have To Order A Large Quantity Of 3D Prints Or Can It Be A One-Off Project? 2015-09-08T22:25:45+00:00

Either. PLANFAB can handle almost any kind of 3D design or 3D print job. If your project requires 3D design or 3D print optimization of an existing design, let us know when you request a quote.

What Software Do You Use? 2015-09-08T22:24:01+00:00

3D design and 3D printing is a rapidly evolving field. Our 3D designers rely on a wide range of up-to-date and industry leading software packages so that your designs benefit from the latest technological innovations.

Where Does Design And Production Occur? 2015-09-08T22:23:13+00:00

Typically, we conduct all 3D design and 3D print prototyping in-house at our office. However, we sometimes work with specialty 3rd party vendors to complete especially complex projects. If needed, we can also meet on-site at your business and also custom install certain types of projects. Let us know exactly what you’re looking for when you request a quote.

How Fast Can I Expect To See My Project Completed? 2015-09-08T22:21:57+00:00

We work on everything from small one-off projects with fast turnaround times to bigger, multi-month concept and full production projects. The exact time needed for completion and delivery of your project depends on the scope of your project as set forth in your project request and the agreed-upon quote.

Do We Get To Make Revisions To Your Design? 2015-09-08T22:21:04+00:00

Yes. In your project request and initial consultation, you can request how many versions you’d like to see before finalizing the design or the 3D printed prototype. Our quote will include the number of revisions you request.

What Does It Cost? 2015-09-08T22:20:05+00:00

The total cost of your 3D design project depends on the scope of your request and the services agreed upon in your quote.

Can You Help Me Come Up With An Interesting 3D Print Idea? 2015-09-08T22:19:21+00:00

Absolutely. A big part of every project involves consulting with you so we can offer the highest possible quality in our final designs. But we can also take it a step further. Our team is made of skilled engineers, imaginative 3D artists, innovative designers, and creative inventors. We love nothing more than facilitating brainstorms and helping you ideate innovative 3D printed concepts for whatever your business objective may be.

How Is Designing For 3D Printing Different Than Traditional 3D CAD Modeling? 2015-09-08T22:17:46+00:00

When you need to create 3D prints from your 3D models, you have to consider a whole range of unique technical issues, including: angles, overhangs, color separation, support, weight distribution, material, finish, durability, and the thickness of components. Our 3D designers have extensive experience in optimizing all kinds of 3D designs for efficient and effective 3D printing.

What Materials Can You Make 3D Models With? 2015-09-08T22:16:38+00:00

We can produce high-quality 3D designs and print them on our in-house printers or make designs that can be printed elsewhere on a variety of 3D printers. We can also offer hand finishing, painting, and full color models. Just let us know what you’re looking for.

My Project Is Something That’s Never Been Done Before. Can You Handle It? 2015-09-08T22:15:27+00:00

Our 3D designers are experts at the cutting edge of their fields. Whether it’s industrial design or high-poly modeling, we can tackle almost any 3D design challenge using the latest software and hardware available in the industry.

How Will 3D Design Services by Planfab Help My Business 2017-11-24T15:48:19+00:00

By offering all-in-one 3D sculpting, we give companies an edge in rapid product design and development. Because we know how to optimize 3D designs for printing, we can rapidly prototype ideas and help get your designs ready for market faster than many traditional methods. We also give clients the ability to iterate faster and get involved in the refinement of their 3D designs. All of this can add up to savings in terms of time and resources that can be devoted to other business goals.

How Does It Work 2015-09-08T22:13:25+00:00

Every project starts off with a request for a quote that details your project idea or concept. Once we receive and review your request, we follow up with a phone call or email where we discuss the scope of your project and how we can achieve the best results. After that, we generate a quote inclusive of concept development sculpting, revisions, 3D production, and delivery. When the quote is agreed upon, we get down to work.

What is 3D Design Services by Planfab 2017-11-24T15:48:19+00:00

PLANFAB provides master-level 3D design services for your important 3D printable content, including: 3D modeling for print, high-poly modeling, industrial design, conceptual modeling, and rendering services. Our experienced team can help your company generate or refine new ideas and save time and money with all-in-one, personalized 3D design and printing capabilities.

Shipping Cost and Delivery Time 2017-11-24T15:48:19+00:00
Destination Shipping method Delivery time Flat Rate (exl. VAT)
Category 0 – Greece Speedex Next Day Delivery 1* 3.00€
Category 1 – E.U.: Austria, Belgium, Channel Islands (GB), Cyprus, Faeroe Islands, Finland, France, Germany, Gibraltar, Great Britain, Greenland, Iceland, Ireland, Italy, Lichtenstein, Luxemburg, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland FedEx Express Delivery Varies by country (usually 1-3 business days) 15.00€
Category 2 – Balkans: Albania, Bulgaria, Bosnia-Herzegovina, Croatia, FYROM, Montenegro, Romania, Serbia, Turkey Greek Postal Service Varies by country 20.00€
Category 3 – America: Canada, Mexico, Puerto Rico, U.S.A. FedEx Express Delivery 2-4 business days 30.00€
Category 4 – Rest of the world Greek Postal Service Varies by country Varies by country

*Add 1-3 business days for Islands and inaccessible destinations
**If the product is heavier than 4.5kg, then it follows the Special Order rules – not the standard shipping cost.

My model is really big, can you print it? 2017-11-24T15:48:20+00:00

In case your model cannot fit into one print run (see Material Guidelines for size details), we will let you know. If you wish to proceed, you should either edit your model to fit in two prints or scale it down.
In general we consider big models or large quantity orders as special and we try to get in touch with the client in order to avoid mistakes.

The automatic calculator gave me a different price compared to the one I got on the email. Why? 2014-09-04T13:40:16+00:00

The automatic calculator offers an approximation of the final price, not the detailed final price. One of the main reasons the automatic calculator offers just an approximation is its inability to recognize errors on the model resulting in wrong pricing.

I want to know how much does it cost to print my model. 2017-11-24T15:48:20+00:00

In order to get a detailed pricing, all you have to do is upload your model through our Upload page.
If you just need an approximation of the final cost you can use our automatic Price Calculator.

Is it possible to make my product cheaper? 2014-09-04T13:38:07+00:00

Clever design and cheap materials are a great combination for lowering your cost. For example Full Color Sandstone is among the cheapest materials in the market, and you can hollow your model to lower your cost even more. For more information regarding material costs and design tips check our Materials page.

How is the price of my product calculated? 2015-02-09T12:31:09+00:00

All prices are volume dependent, meaning that production cost, hence product price, depends on the amount of material needed to print. We measure material volume in cm3. The formula to keep in mind when calculating product price is:
Product price = Min. Startup Cost + Material cost per cm3*Volume needed + Handling.

I get a message that my model is not printable, what can I do? 2017-11-24T15:48:20+00:00

There are plenty of reason for receiving this message. However, along with the “not printable” message, there should be an explanation telling you what is wrong with your model. Please check it out and follow the correction advice that come with it.
Some of the most common problems are:

  • The file is not the right format. We only accept STL, PLY and VRML2. If your software does not support this kind of files you can use the free Meshlab to convert it.
  • The file exceeds 1 million triangles. Most of the times so many triangles are of no use in 3d printing, check our General Rules page for more details. To solve the problem try different smoothing settings on your model or reduce the polygons.
  • Colorful models do not include their texture map.

If you still have questions on the matter, Contact us and we’ll find a way to help.

What kind of file formats do you accept? 2015-02-09T12:27:51+00:00

PLANFAB at the moment accepts the following file formats:

  • STL
  • PLY
  • OBJ
  • VRML 97/2 (WRL)

MeshLab can be used to import, export and convert into all the above format.

STL Files do not contain any colour information and will be printed in the specified colour. The default colour is white or natural(depending on the material).

Textures that are saved in separate files, must be uploaded as zip file together with the design file.

 

Is my design printable? 2017-11-24T15:48:20+00:00

Once you upload your design and ask for a quote, we run thorough checks on your model and inform you whether or not the model is printable. If there are errors on the model, we try to offer you solutions in order to correct them.

What material should I use? 2014-09-04T13:27:33+00:00

Depending on the needs of your project, we offer a variety of materials to utilize. Visit our Materials page to compare the prices and characteristics of each material.

Should I use a specific 3d software? 2015-02-09T12:24:26+00:00

No, you are free to use whichever 3d software you prefer as long as it exports our supported file formats. If you are looking for a free 3d software, you can check SketchUp, Tinkercad, Sculptris or Blender.

I am not a 3d designer, can I use your services? 2014-09-04T13:25:07+00:00

Absolutely, you don’t need to be a designer in order to use our 3d print services, you just need to be creative! If you don’t know how to 3d model, just start with the basics. There are plenty of free software for beginners out there. Some of them are Tinkercad, Sculptris and 123D Design.

Are your materials kids-safe/water-resistant/food safe? 2015-02-09T12:23:28+00:00

Each material as its own unique characteristics and safety standards. To get informed please check out the material of your interest in the Materials page.

Which are my options when it comes to materials? 2015-02-09T12:18:10+00:00

At the moment we 3d print Full Color Sandstone (Raw or processed) and Plastic (PLA) in a variety of colors, and Polyamide(PA) naylon.

I can’t find an answer to my question 2017-11-24T15:48:20+00:00

No need to worry get in touch with us. Use our Contact Page for more details.

My order is late. 2017-11-24T15:48:20+00:00

Please get in touch with us through our Contact Page and we‘ll try to figure out what’s wrong.

What happens if my order does not fulfil my expectations? 2017-11-24T15:48:21+00:00

We try to offer clear and extensive guides and information about every aspect of the process in order to avoid such possibility. Nevertheless, if your order does not fulfil your expectations please Contact Us. We examine those occurrences on a case by case basis.

Will I have to pay import tax and duties? 2014-09-04T13:10:25+00:00

Import tax and duties depend on the destination country. EU customers are not charged with any additional import tax or duties.

Do you ship worldwide? 2014-09-04T13:09:43+00:00

Yes, we ship all around the globe.

How long will it take to ship it? Can I rush it? 2015-02-09T12:20:52+00:00

We try to fabricate your products as fast as possible and ship it to you. Typically we ship within 8-15 business days. If this seems to be too long, just keep in mind that every product is made on demand!
Yes we offer rush order with an extra 25% cost.

Do you accept business order from the EU? 2014-09-04T13:07:44+00:00

Yes.

Can I have a quote? 2014-09-04T13:07:02+00:00

Absolutely! Use our Calculator and choose your desired printing options, the printing cost is automatically calculated. However, this is an approximation.
If you need a detailed quote, upload your model, we will run detailed checks and come back to you with an accurate price and a payment link in case you wish to order it.
If your model is problematic and cannot be printed, we will try to assist you in correcting the problem. You can always check our design guides for assistance.

How ordering works? 2014-09-04T13:05:57+00:00

You upload your model, you choose the options you like, we fabricate it for you and send it to you.

How does 3d printing work? 2014-09-04T13:01:33+00:00

3d printing is an additive manufacturing process, meaning that instead of cutting the product out of a big piece of material, it adds material where is necessary and builds the product layer by layer. 3d printing is a general term but there are many different techniques of 3d printing.
In simple terms, 3d printing takes a digital file containing a 3d model and turns it into physical object.

How are the products created 2014-09-04T13:01:00+00:00

All products in PLANFAB are created by the method of 3d printing. We use 3d printers to create the product and then we post process it in order to give it its final form.

What is PLANFAB? 2014-09-04T13:00:04+00:00

PLANFAB is an online 3d printing creative space. We give people the chance to create, buy and sell products with 3d printing.